I take pleasure in you are going through a merger plus some workers can be fewer than thrilled, but this Mindset should not be obvious for your consumers who are only contacting to receive some help.
Hi my name is larneta and i flew with American Airlines for The 1st time to accomplish a suprise bridal shower for my ally,but when I landed my baggage wasn't there.they despatched my baggage to Wisconsin. Ihad Anything with the suprise bridal shower in People bags.I couldnt decide why they the place in Wisconsin And that i didnt care I just needed them to be wherever I was at once.So I needed to terminate almost everything. All her family members and his friends and family.I was actually crying in the airport she didnt even know I had been there I came early just for the suprise.
We just lately, now the 24th, returned from the vacation to Cancun/Rivera Maya region and could not know that when are baggage was received on our departing flight from DFW on March nineteenth, that among our baggage was completely wrecked on the inside by anyone in terminal D after it absolutely was checked in. Who'd be in charge of doing this an American staff or maybe the TSA? A person has stolen a blue sapphire confronted observe, and my our individual, 1979 Faculty of Pharmacy ring, which had a large diamond mount in it.
One thing I couldn’t comprehend is how your letter indicated that amounts for instant use might be honored if the receipts were being distinct and legible. How could my $forty six cab trip through the Embassy Suites to Wal-Mart not be legible? I only obtained plenty of to protect my toiletries at Wal-Mart.
British Airways don’t enable us to make use of the lounge facility in London.This definitely usually takes absent the very privileges we assumed we experienced acquired over time.
March 25 I flew from Austin to Ft Myers that has a aircraft improve In Charlotte. When booking my flight I asked for wheelchair guidance. Had to hunt one particular up in Austin. Was taken to gate 2hours ahead of time but was confident there could be guidance for boarding. Gate was improved without 1 at he desk could discover no support, and with excellent issues proceeded to new gate. Yet again no guidance in boarding.
I do know we must be a lot more very careful when positioned our tickets on the internet about the 11th. I don’t know why, we built just a huge miscalculation with flying date.
I are actually around the cellular phone for 3 hours looking to take care of a problem in which my bag was break up open up and my possessions lacking.
touring from Miami to Lima on Saturday March 21 even though I reserve the seats upfront I bought the final row on the appropriate aspect from the window and the seat didn't move creating my flight complicated ., on the way back again on flight # 918 the service was worst. within the check in I had to open up my fit cases to even up the weigth . After i provide to purchase the 3 added lbs they attempt to charge me $ a hundred and eighty.00per match case. steering clear of to pay $ 480.00 I had to go on he ground to move all over my belongins ,I had to return to the counter simply because out seats ( we had been # 10 on line at check in ) were separates, after that we had to help keep walking on the gates because the counter employee under no circumstances gave us the gate variety, ( Once i talk to with regard to the gate info to a different amercian ailines staff in gate 26 he pointed to the gate screan ) this time the seats felt smaller sized that regular , the food items was terrible, the bread was so tricky , the lettuce on the salad seem outdated , I returned the foods a similar way that I acquired it, the light turns off even though im examining severeal situations that I had to help keep my finger about the switch to carry on examining immediately after 5 horrible hrs I obtained for the conclusion that I wont travel on American Airlines all over again
After i obtained into the complimentary hotel that American setup for me, I referred to as 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights that were obtainable on USAIR. She instructed me there have been no open up seats on any of your early USAIR flights. I was on the web and could see that there have been accessible flights. I essentially booked a flight to confirm it to helpful resources her.
I cannot believe you board passengers ahead of doing all your checks on the plane. Leaving your clients stuck for more than two hrs without to very little data is complete bullshit. While you are in essence similar to each airline Within this respect, it’s simply not acceptable to deal with your customers this way.
Senores Ameican Airways,yo Yolanda Alvarado, viaje en su aeolinea el dia sabado 23 de Agosto del 2014, Caracas to Miami este vuelo #914 tuvo un retraso de forty five minutos en salir por ende he llegado tarde a Miami y perdi mi conexion rumbo New York,YFK,fui al counter y la sra. me dijo q yo tenia que correr con los gastos que no era su culpa eso era lo que l aerolinea podia hacer por mi,no es justo que yo tenga que pagar resort,comida por culpa del retraso,yo llame esa noche en el lodge y hable con srta.Sandra Galves y me dijo que no podia ser que yo pagara por eso que le scaneara el boleto qu decia passenger pays se lo pase llame y claro me atendio otra persona Samuel Martinez y dijo que cuando tomara la conecion to N.
The crew members had been the most non caring I have at any time been with a flight with. It jogged my memory off my days from the hotel small business whenever we had union and non union teams. I won't ever fly American yet again I I must go west I'll travel.
If I am able to do that, why can’t try this? Listed here’s a recommendation. Considering that the agents simply cannot see USAIR, why not give them access to the net so they can see out there USAIR flights? There have been numerous USAIR flights that may have looked after at least half in the folks who necessary to flights.