Experienced good client service sine 1/seventeen. Been pulled off the FRA flight and stayed for two times in Philly. Currently 1/19 I'll resume my flight to FRA with as much as par documentation. To my surprise the ticket agent at the sign in counter were Unquestionably rude, not helpful and predicted me to hunt down my baggage which was checked in over the seventeenth and that I used to be not able to retrieve After i was pulled from the flight on Sunday.
I've experimented with, without good results to reach your shopper service department. I misinterpret the flight time in your flight 3530 and need to vary it. I tried contacting within five minutes of reserving this flight but have had no response.
I traveled quite not too long ago on a single of your respective planes, I've generally been pleased even so, this experience still left me Along with the concern, “Why should really I use this airline?â€. I remaining L.A. to fly to Phoenix I had been returning dwelling just after caring for my sister and needed to get property immediately mainly because my husband was hurt at your home. Before the plane left there were Personal computer challenges and whenever we landed the ramp wouldn’t open up we needed to be “towed †to another gate. “We did not disembark with the airplane until finally the final call for my upcoming flight. I understand that you will discover troubles that take place although the service was Lower than requirements. At no time did anyone say we've been sorry, in addition to the pilot reported, “Well I don’t really know what to mention things happen, I guess sorry can be fantastic.
I'd a quite challenging encounter right now wanting to reserve a simple vacation for my spouse and i from phx to sfo. Originally your website mentioned their ended up no flights. I adjusted browsers and received close to the conclude with the reserving but however entered my wife’s advantage range wrong and the website would not allow me to improve it. When i went back to start out all over again it had the exact same Improper number and would not allow me to keep on. I then went to a third browser got the many strategy to the top and the value for financial state mentor arrived up $4258.
Once we completed undergoing Immigration and Customs and baggage and we experienced GREAT difficulty locating the 1 AA Shopper Service person who was exceptionally difficult to cope with when it comes to the preparations for your night time and future early morning. We uncovered that there were no lodge rooms out there. At 11.forty five pm he last but not least gave us a voucher for that 9AM flight the following morning and a $12 voucher for foods.
We had been on AA 1517 from Miami to Roatan 02/13/sixteen and 02/fourteen/16 & The flight was unable to land in Roatan and diverted to Belize. I'm acquainted more than enough with flying to understand the Captain produced the suitable phone and the diversion was weather associated. On landing in Belize we were educated because of the Captain there was a warning gentle on an engine that needed to be dealt with, the element was accessible in Belize. The result was a transparent mechanical delay. We deplaned and had been instructed we would get food stuff and consume. Soon after in excess of an hour click for info or so we had not been fed in addition to a little bit later we were given a sandwich and bottled drinking water after which advised we could board.
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27th Oct. I flew from Chicago to Manchester on AA54. You utilised a B757 which was totally unsuitable to get a 7 hr journey. The seats spec/recline/legroom were being what I'd anticipate on a vacation constitution or commuter flight of 1 hour. On top of that, the studying light-weight did not work and other than the movie there was no channel open for audio.
Not simply ended up we not seated in Organization as explained to, we quickly uncovered that the video process and WiFi was failing to function and we wouldn't manage to listen to audio or films through our ten hour flight. I constantly stay up for enjoying films on very long flights.
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For starters, major many thanks and shout out for your Cust Svc rep Laura. She is extremely helpful and was capable to address my difficulty speedily. It is best to truly feel pretty fortunate to obtain her as an personnel.
If I'm able to do this, why can’t try this? Right here’s a suggestion. Because the brokers cannot see USAIR, why not provide them with use of the internet so they can see obtainable USAIR flights? There were various USAIR flights that may have cared for no less than 50 % of the those who required to flights.